Ordering and Shipping Policy

Socap-sobehair.com strives to provide the best internet shopping experience possible. To guarantee the most pleasurable shopping experience please read the following Ordering and Shipping Policy:

Orders

• We reserve the right to refuse any sale starting from the time the was placed and up to, but not limited to, 15 days from the order date. Sales can and will be refused if the billing information used for a credit card purchase is incorrect, not authorized or fraudulent. Orders that originate outside the designated shipping areas may be refused. Please contact us for more details.

Refunds

• All refunds of orders will be refunded back to the original credit card used for the order.

Cancellations

• Any cancellation(s) must be made within 24 hours of order date and time. Your entire order amount will be refunded IF the item has not shipped within that 24 hour period. If the item has already shipped you will only receive a refund for the merchandise when it is returned. Shipping and handling will not be refunded in this situation.

Partial Shipments

• When an Order is placed we will attempt to pull this merchandise from our existing on-hand stock. If an item is out-of-stock we hold your order until the missing item arrives at our warehouse.

When it arrives your order will be shipped by your specified shipping method. If you prefer to receive partial shipments please specify this when paying for your order (a check box will be provided for partial shipments). PLEASE NOTE: Published shipping charges will be charged for each Partial Shipment.

Refused/Returned Shipments

• If you refuse delivery or return an entire shipment you will be responsible for paying the shipping costs for that order. This includes the cost to get the order to you and the cost to return the order.

Turnaround Time

• Most orders leave our warehouse within the next business day of order receipt. Orders that contain out-of-stock item(s) will normally ship the next business day after receipt of the out-of-stock item.

Lost or Stolen Items

• Socap-sobehair.com is not responsable for lost or stolen items, or damage to goods incurred in shipping your hair, machine or related merchandise to your business and/or place of residence.

Your Responsibility

• You are responsible for the receipt of your order. If your order is delivered to the address you specified and YOUR ORDER IS SIGNED BY ANYONE, IT IS CONSIDERED DELIVERED, and our obligations cease. If the order is delivered to the specified address, but not signed for, and is released by the delivery driver, it is considered delivered and our obligations cease.

Exchange Policy

We strive to provide the best customer service on the internet. Unfortunately, people will sometimes take advantage of our efforts when providing this service. Therefore, we have created a Exchange Policy for our site. PLEASE READ THIS POLICY. If you do not understand the Policy please contact us. If you do not agree with, or plan to abide by, the Policy then do not place an order with us.

Exchanges - Wrong Size / Changed Mind / Don't Like

• You have 30 days of receipt to exchange an item. The item must be in ORIGINAL CONDITION with tags. It must not have been washed. It must be free of all odor including tobacco smoke and food odors. Must be free from deodorants, make-up, etc. You will be charged shipping and handling and any price difference between exchanged items when an exchanged item is shipped back to you. Freight on all items shipped back to us must be prepaid.

Incorrect Shipment:

• Any items shipped to you which do not match what you ordered should be returned for a full refund. The refund will not be given until we receive the merchandise. We are not responsible for lost or damaged shipments. Upon notification of our incorrect shipment an order for the correct item will be entered and shipped per our Shipping Policy.

Defective Items:

• Defective items are gladly accepted back.
PLEASE NOTE: -----------is NOT considered a defect----------
Defective merchandise will be returned to the manufacturer for analysis. Refunds for the shipping and handling charges of defective merchandise will be honored IF the manufacturer confirms the defect. All freight on returned defective items must be prepaid.

How to Return an Item

• Step 1 - Call to get an RMA (Return Material Authorization) number.
• Step 2 - Write RMA Number on the outside of the package or put it on a piece of paper inside the package.
• Step 3 - Package product securely and ship your return via insured, prepaid U.S. Mail, FedEx or UPS
  

SOCAP ORIGINAL/SOBE HAIR EXTENSION
Morning Side
531 NE 52 street
MIAMI 33137 FL USA
Phone: 305 593 11 33