Hair extensions

Tool Free Number 1 877 593 11 33

Shipping information

 

Ordering and Shipping Policy

Socap-sobehair.com strives to provide the best internet shopping experience possible. To guarantee the most pleasurable shopping experience please read the following Policy:

Refunds

• We don’t do refund, only exchange.

Refused/Returned Shipments

• If you refuse delivery or return an entire shipment you will be responsible for paying the shipping costs for that order. This includes the cost to get the order to you and the cost to return the order.

Additional Verifications

Socap-sobehair.com reserves the right to require additional verifications for new purchasers or wholesale transactions. Please be prepared to forward the following documentation, if requested:
  • Proof of residence to the address of delivery (for example: utility bill for that address)
  • Copy of your ID (driver's license)
 Please include the order number and email or fax to the following:
  • Email: info@socap-sobehair.com
  • Fax: 305.757.9926
We will verify your documents upon receipt and proceed with the order. If any documentation is missing, we will contact you prior to proceeding. We look forward to serving you. Thanks for shopping with us.

Turnaround Time

• All orders place Monday through Friday before 4:30 pm Eastern Time leaves our warehouse the same day.

Lost or Stolen Items

• Socap-sobehair.com is not responsible for lost or stolen items.

Your Responsibility

• You are responsible for the receipt of your order. If your order is delivered to the address you specified and YOUR ORDER IS SIGNED BY ANYONE, IT IS CONSIDERED DELIVERED, and our obligations cease. If the order is delivered to the specified address, but not signed for, and is released by the delivery driver, it is considered delivered and our obligations cease.

 

Exchange Policy

We strive to provide the best customer service on the internet. Unfortunately, people will sometimes take advantage of our efforts when providing this service. Therefore, we have created a Exchange Policy for our site. PLEASE READ THIS POLICY. If you do not understand the Policy please contact us. If you do not agree with, or plan to abide by, the Policy then do not place an order with us.

Defective Items

• Defective items are gladly accepted back. Defective merchandise will be returned to the manufacturer for analysis. Refunds for the shipping and handling charges of defective merchandise will be honored IF the manufacturer confirms the defect. All freight on returned defective items must be prepaid.

How to Return an Item

  • Step 1 - Call to get an RMA (Return Material Authorization) number.
  • Step 2 - Write RMA Number on the outside of the package or put it on a piece of paper inside the package.
  • Step 3 - Package product securely and ship your return via insured, prepaid U.S. Mail, FedEx or UPS

SOCAP ORIGINAL/SOBE HAIR EXTENSION
Morning Side
531 NE 52 street
MIAMI 33137 FL USA
Phone: 305 593 11 33